Terms of Service

1. Service Provider

Japan Translations is a sole proprietorship operated by Jo Mio, located in Wakayama, Japan ("we", "us", "our"). Contact: [email protected].

2. Services

We provide translation of standard documents between Japanese and English, including family registers, civil status certificates, bank statements, payroll and tax documents, insurance documents, and vehicle export certificates. Unless otherwise agreed, each order includes: the translation, reproduction of the original document’s layout, a Certificate of Translation Accuracy, and delivery in PDF and editable (docx) format by email.

We provide translation services only. We do not provide legal, immigration, or tax advice.

3. Customers

Our services are offered to customers residing outside Japan. We collect your country of residence at the time of ordering. If you reside in Japan, contact us before ordering; we may decline the order or apply additional terms required by Japanese law.

4. Quotes, Orders, and Payment

Prices are listed on our pricing page and quoted per page or per document of the source material. Where source documents are unusually long, handwritten, or non-standard, we will provide a custom quote before you commit to the order.

All orders are prepaid. We begin work after payment is confirmed. Payment is processed through the payment link or bank transfer details we provide; we do not store your card details.

5. Turnaround

Standard turnaround is 48 hours from the later of (a) payment confirmation and (b) our receipt of complete, legible source documents. Expedited turnaround (24 hours) is available for the fee shown on our pricing page. Turnaround times are measured in calendar hours, including weekends. If we cannot meet the applicable turnaround, we will notify you promptly; if the delay is caused solely by us, and exceeds 24 hours, we will refund any expedite fee paid.

6. Your Responsibilities

You are responsible for: providing complete and legible copies of the source documents; providing correct spellings of personal names and place names where an official romanization exists; confirming the translation and certification requirements of the authority you are submitting to before ordering; and using the deliverables lawfully. We may decline any order at our discretion, including where we suspect the source document has been altered or the translation is intended for unlawful use. Declined prepaid orders are refunded in full.

7. Acceptance by Receiving Authorities

Acceptance of any translation is at the sole discretion of the receiving authority. We prepare translations to meet the published requirements of common receiving authorities (for example, USCIS in the United States, UKVI in the United Kingdom, the Department of Home Affairs in Australia, and IRCC in Canada) as they exist at the time of translation, but we do not and cannot guarantee acceptance. Rejection by a receiving authority is not, by itself, grounds for a refund.

8. Revisions and Corrections

If a translation contains an error (a mistranslation, omission, or typo), we will correct it free of charge at any time. Preference-based changes that are not errors (for example, choosing an alternative valid romanization) are corrected free of charge within 30 days of delivery.

9. Refunds

Before work begins: full refund on request.

After work has begun but before delivery: refund of the portion of the fee corresponding to undelivered documents.

After delivery: if the translation contains a material error and we fail to correct it within a reasonable time after you notify us, we will refund the fee for the affected document. Refunds are not available for delivered translations on other grounds, including rejection by a receiving authority (Section 7), except where required by law.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability arising out of or in connection with an order, whether in contract, tort, or otherwise, is limited to the total fees you paid for that order. We are not liable for indirect or consequential losses, including visa or application outcomes, missed deadlines of receiving authorities, or costs of re-application.

Nothing in these terms excludes liability that cannot be excluded under applicable law, including mandatory consumer protections of the country where you reside.

11. Privacy

Our handling of your personal information, including uploaded documents, is described in our Privacy Policy.

12. Intellectual Property

Upon full payment, you receive the right to use the delivered translation for any lawful purpose. Our translation templates and the format of our certificates remain our property.

13. Governing Law and Jurisdiction

These terms are governed by the laws of Japan. Any dispute that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the Wakayama District Court, Japan, except where mandatory consumer protection law of your country of residence provides otherwise.

14. Changes

We may update these terms from time to time. The version in effect at the time of your order applies to that order.